As Ireland starts to prepare to get back to life post lockdown, the hospitality sector, especially hotels are looking forward to when staycations can take place. Granite Digital, Ireland’s leading full-service digital agency, are playing their part in this. They have announced that it has delivered Ireland’s first fully contactless hotel guest services platform for Dalata Hotel Group, which has already reached one million guest interactions. Developed in collaboration with Dublin-based hotel booking software provider P3 Hotels, the innovative web portal is transforming the hotel guest experience, as hotels continue to adapt to operating under COVID-19 restrictions.
Dalata is Ireland’s largest hotel operator with two leading brands – Maldron Hotels and Clayton Hotels – as well as managing a portfolio of further partner hotels. The group has implemented the contactless solution across its 44 owned, leased, and operated hotel locations in Ireland and the UK. Many guests will utilise the platform within its first 12 months.
The digital platform is designed to aid social distancing and COVID-19 safety protocols in hotels by enabling contactless check-in, check-out, and hotel services, as well as securely and seamlessly facilitating the track and trace process for all visitors. Physical interaction is minimised, with hotel patrons accessing the platform through a link in their check-in email and using pick-up and drop-off boxes for room keys on arrival and departure.
From the web-based portal, guests can browse hotel information and services, order in-room click-and-collect dining, reserve breakfast, and dinner slots, and book swimming and gym sessions. The portal also facilitates instant messaging so guests can order additional towels, toiletries, all linen supplies, and cleaning services.
To guard against the spread of COVID-19, Dalata is also operating a revised cleaning regime for each hotel room and public space across its locations. It is working with global certification leader Bureau Veritas to ensure compliance and best practice with regard to all health and safety measures in the hospitality sector. In combination with its newly launched digital platform, Dalata is seeking to offer guests peace of mind as well as a transformed visitor experience – leveraging technology to deliver convenience and more responsive services.
